Insurance Brokers Association of Hamilton

Dalton Timmis Insurance – Administrative Support Position

Posted Jul 12th, 2017 in Job Postings

JOB POSTING: Administrative Support Position (Dalton Timmis Insurance) - Ancaster Location

Position title: Administrative Support

Insurance Brokerage: Dalton Timmis Insurance

Location: 35 Stone Church Road, Hamilton, ON L9K 1S5

Posted: July 12, 2017

Deadline: August 15, 2017

Job Description: 

The role of the Account Administrator/Technical Service Representative (TSR) is to provide valuable support and assistance in the maintenance of new and existing commercial/trucking clients. By providing support to the sales and service team, the TSR fosters growth, retention, and drives new business. This role involves interaction with a diverse group of stakeholders including clients, Sales and Account Managers

Duties & Responsibilities

  • Provides exceptional customer service and an excellent experience at every interaction
  • Support the sales and service functions
  • Data entry into EPIC: customer information, policy information, coverages and billing
  • Manage activities in EPIC by following up on open activities and closing activities upon completion of required assignment(s)
  • Process new business, renewals, endorsements, and cancellations
  • Preparation of Letters
  • Issuance of Certificates of Insurance/Confirmation of Insurance
  • Issue Temporary Liability Cards
  • Orders Motor Vehicle Records (MVRs) and Autoplus Reports
  • Bond Processing
  • Keep current on industry changes, underwriting rules, and workflow processes
  • Actively participate in training initiatives

Key Skills & Qualifications

  • 1-2 years Commercial Insurance experience preferred
  • Post-secondary education – Insurance Diploma preferred
  • Passion for client care; committed to delivering a top-notch client experience
  • Possesses and displays professional presentation and demeanour and a solid understanding of the Commercial insurance business in a service-focused environment
  • Self managing with strong analytical, organizational and time management skills
  • Excellent interpersonal, verbal and written communication skills
  • Strong team player—ability to adapt to and collaborate with various team members and individuals
  • Ability to multi-task in a fast-paced environment while staying focused on priorities
  • Proficient in the Microsoft Office suite of products, experience with TAM, EPIC and industry software and rating engines
  • Professional, reliable and courteous to clients and colleagues

It is Dalton Timmis’ policy to give preference to qualified internal applicants. Dalton Timmis welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please submit all applications to the attention of Matt LeMaire, Human Resources Manager at Please note that due to the volume of applications received; only those selected for interview will be contacted. 

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